Case Study
Inclusively’s Retain Platform Delivers for Salesforce
Discover how Retain is impacting the sales teams’ productivity – for those that registered on the platform within the first three months of launching.
Salesforce Employees: Get started with Retain today – sign up with your employee email!
Our early success encouraged us to expand globally to have an even larger impact of the Retain platform with a global launch of Inclusively to Salesforce employees worldwide in the near future.
Catherine Nichols
VP, Office of Accessibility
Salesforce
The Challenge
Companies invest in products and services for employees but these investments often go under-utilized. Salesforce wanted to optimize access to assistive technology, accessibility solutions, wellness programs, and mental health support for its employees, addressing the following issues:
- Only 3-5% of employees disclosed disabilities or requested accommodations.
- 20-30% of today’s workforce have a disability, but do not disclose
- Salesforce’s existing system lacked an efficient feedback loop and was difficult to maintain across teams.
The Solution: Retain
Salesforce implemented Inclusively’s Retain platform to offer a self-service, anonymous solution for all employees, providing personalized support and a more efficient feedback loop. Within the first three months of launching, the results were clear:
- 40% Came back to the platform to continue searching and discovering
- 19% Of those that used the platform were in the sales organization – indicating that supporting employees’ needs will have a direct impact on the revenue generating function of the business
The Bottom Line: Investing in a universal approach to supporting employees is having a huge impact on the workplace experience at Salesforce.